Returned Goods

Return Policy

We need around 15 working days for internal processing. This is followed by a credit, taking into account the flat rates and deductions listed below:

Returns of accessories:

  • In the case of incorrect orders or parts that are not required, a deduction of 25% of the net value of the goods, but at least € 30.00 on the total net value per item. & nbsp;
  • Shipping costs are not credited.

Returns of garage, swing and sliding gate drives, barriers and roller shutter controls:

  • In the event of incorrect orders or drives that are not required, a flat-rate deduction of € 80.00 per drive will be made.
  • Shipping costs are not credited.

Download

Download return slip (DE)
Download return slip (EN)