Returned Goods
Return Policy
We grant you a voluntary right of return. Please note that the right of return only applies to the cases listed below and only if the provisions are complied with. We reject unannounced and unapproved returns.
We grant you a voluntary right of return of four weeks from receipt of the goods. This right of return gives you the opportunity to withdraw from the contract by returning the received goods to us within four weeks. The period begins on the day after receipt of the goods.
- The goods received must be returned to us in full, in perfect condition and in their original packaging.
- You bear the cost of returning the product (s).
- The goods received must have a net value of € 50.00.
In the event of a return, please fill out the return slip and attach it to the outside of the package for internal allocation. Processing cannot take place without specifying the order, delivery note or invoice number.
Custom-made products and special orders are generally not taken back!
We need around 15 working days for internal processing. This is followed by a credit, taking into account the flat rates and deductions listed below:
Returns of accessories:
- In the case of incorrect orders or parts that are not required, a deduction of 25% of the net value of the goods, but at least € 30.00 on the total net value per item. & nbsp;
- Shipping costs are not credited.
Returns of garage, swing and sliding gate drives, barriers and roller shutter controls:
- In the event of incorrect orders or drives that are not required, a flat-rate deduction of € 80.00 per drive will be made.
- Shipping costs are not credited.
